- Business Goal
To get it right first time, every time and strive to exceed customer expectations whenever possible.
- Business Principles
Quality derives from a staff commitment to service and deliver excellence.
This is stated as business principles:
- Customer Focus
Customer requirements come first. Quality begins and ends with the customer striving to always satisfy their needs. This is reflected in our flexibility – both as individuals and as an company.
- Relationships
Building mutually beneficial relationships with customers, agents and suppliers.
- Innovation
Searching for cost down design and supply first class products and services.
- Teamwork
Employees working together as a team to satisfy our customers.
- Process Emphasis
Focussing our Employees on practical processes to ensure consistent results.
- Continual Improvement
Through management review of our Business Management System, continually improving business performance, processes, products and services.
- Employee Development
Through active mentoring, create a culture where staff have the skills and are empowered to take responsibility for the results of their actions, contributing to the success of the Company.
See: Industries we supply | Our capabilities | Global business | Goals and principles | The team |